Cancellation & Refund Policy

Travelers Link BD & The Sundarban Tour

This policy applies to all bookings made for Sundarban tour packages, boat charters, and related travel services arranged through Aboy Travelers Link BD (“we,” “us,” “the Company”). By confirming a booking, the traveler (“you,” “the Guest”) agrees to the terms below.

Booking Confirmation & Deposit

A booking is confirmed only after receipt of a 50% advance deposit of the total package cost.

The remaining 50% balance is due no later than 3 days before the tour departure date, unless otherwise agreed in writing.

Bookings made within 3 days of departure (last-minute bookings) require full payment at the time of confirmation.

Cancellation by the Guest

Cancellations must be submitted in writing (email, WhatsApp, or SMS) to be considered official. Refunds are calculated based on the date the cancellation notice is received, not the date of the original booking.

Refunds will be processed within 7–10 business days via the original payment method (bKash, Nagad, bank transfer, etc.), minus any transaction or gateway fees already incurred.

Rescheduling

One free date change is allowed if requested at least 7 days before the original departure, subject to availability.

Rescheduling requested within 7 days of departure will be treated as a cancellation and rebooking, and the cancellation table above will apply.

Cancellation by Travelers Link BD

We reserve the right to cancel or postpone a tour due to:

Insufficient group size (for shared/group departures) — notified at least 48 hours in advance, with a full refund or free rescheduling offered.

Forest Department permit restrictions or closures of the Sundarban (seasonal bans, conservation closures, etc.) — full refund or alternate date, no penalty.

Severe weather, cyclone warnings, or river/tidal hazards as advised by BMD (Bangladesh Meteorological Department) or relevant authorities — full refund or free rescheduling.

Government-imposed travel restrictions (e.g., security advisories, lockdowns).

In all operator-side cancellations, the Guest may choose between a full refund or rescheduling to a future date at no extra cost.

Force Majeure

Aboy Travelers Link BD is not liable for delays, cancellations, or changes caused by events beyond reasonable control, including natural disasters, cyclones, flooding, political unrest, strikes, pandemics, or government regulations. In such cases, we will work with the Guest in good faith to reschedule or issue a credit/refund, after deducting non-recoverable third-party costs (e.g., forest permits, boat charter advances already paid out).

No-Show & Early Departure

Guests who fail to show up at the designated departure point/time without prior notice will be treated as a no-show, and no refund will be issued.

No refund or partial refund will be given for early departure from the tour, unsatisfactory weather conditions once the tour has commenced, or voluntary non-participation in any part of the itinerary.

Non-Refundable Items

The following are non-refundable once paid, regardless of cancellation timing:

Government forest entry permits and conservation fees (once issued)

Third-party charter/transport advances already disbursed

Visa processing fees (for foreign nationals, where applicable)

How to Cancel or Reschedule

Send your booking reference along with your request to:

WhatsApp/ Phone: 01747185605, 01711650831

Email: taherprince88@gmail.com

This policy is effective as of the date of booking confirmation and may be updated periodically. The version active at the time of your booking confirmation applies to your reservation.

Last updated: June 2026